Refund policy

Return & Refund Policy

Return Window We have a 30-day return policy for all customers. If you are located in the European Union, you have 14 calendar days from the date you received the last item of your order to request a return or cancellation, for any reason and without justification.

Eligibility To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return Log in to your customer account and go to your orders to initiate a return or cancellation request. You can also contact us at homosappe.contact@gmail.com for any questions.

Return Shipping Return shipping costs are the responsibility of the customer. If your item is defective, damaged, or incorrect, we will cover the return shipping costs.

Damages and Issues Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can resolve the issue promptly.

Exceptions — Non-Returnable Items The following items cannot be returned: perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids or gases, sale items, and gift cards.

Exchanges The fastest way to get the item you want is to return your current item and, once the return is accepted, place a new order separately.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned item. Please allow additional time for your bank or card provider to post the refund. If 15 business days have passed since your refund was approved, please contact us at homosappe.contact@gmail.com.